Returns & Refund Policy

We appreciate your business and work hard to provide high-quality landscaping materials and reliable service. Due to the nature of our products, we do not offer standard refunds or returns. Please review our policy below before placing your order.

All Sales Are Final

Due to the nature of landscaping materials, all sales are final. We do not provide refunds or returns for:

  • Bagged materials that have been opened, used, or are no longer in their original condition
  • Delivered materials that have been placed, spread, installed, or used
  • Incorrect orders placed by the customer
  • Weather-related issues
  • Clearance or discounted items

Landscaping materials cannot be resold once they have been handled, delivered, or exposed to the elements.

Bagged Materials: Returns & Pickups

Unused bagged materials may be eligible for return if they are in their original condition and have not been opened or used.

  • A pickup fee will apply and may vary depending on the order and location.
  • Eligible refunds will include the material cost and applicable tote bag deposit.
Partially Used Bags

We also offer pickup for partially used bags. However:

  • No refund will be provided for used material.
  • The tote bag deposit will not be refunded.
  • A pickup fee will apply.

Wrong, Defective, or Incorrectly Supplied Materials

A refund or replacement may be issued if:

  • We delivered the wrong material.
  • The product was defective.
  • There was a clear mistake made by our team.

If you believe there was an error with your order, please contact us within 24 hours of pickup or delivery and include photos of the issue so our team can review it.

Once material has been used, mixed, installed, or otherwise altered, we cannot offer a refund or replacement.

Order Cancellations

  • Orders cancelled before loading or pickup may be eligible for a refund.
  • Orders cancelled after loading or dispatch are not refundable.
  • Bulk material orders cannot be cancelled once they have been loaded into a truck.

Delivery Policy

Once materials are delivered to the location specified by the customer, the order is considered complete.

We are not responsible for:

  • Placement issues resulting from customer instructions or preferences.
  • Access limitations at the delivery location.
  • Damage caused by delivery instructions or conditions provided by the customer.

Questions About Your Order?

If you have any questions or concerns about your order, please contact us. We're here to help ensure you receive the correct materials for your project and have a smooth experience from order to delivery.